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Service Excellence Associate

3 weeks ago

Solihull, Solihull, United Kingdom beBee Professionals Full time £22,000 - £28,000

We are seeking a talented Service Excellence Associate to join our team in Solihull, UK. This role offers a salary of £30,000 - £40,000 per annum, depending on experience.

Job Summary:

In this role, you will be responsible for delivering exceptional service excellence and supporting our clients. You will be the primary point of contact for clients, handling their queries and concerns in a timely and professional manner.

Your key responsibilities will include:

  • Providing expert advice on our products and services.
  • Handling customer complaints and resolving issues efficiently.
  • Developing and implementing service improvement initiatives.
Requirements:

To succeed in this role, you will need:

  • Previous experience in a service delivery role, preferably in a similar industry.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office and CRM systems.
What We Offer:

We offer a comprehensive benefits package, including:

  • A competitive salary.
  • Pension scheme and healthcare benefits.
  • Training and development opportunities.
  • A supportive work environment with clear career progression.