Sales and Service Associate
3 weeks ago
We are seeking a skilled Sales and Service Associate to join our team at Moss. As a key member of our sales staff, you will be responsible for delivering exceptional customer experiences, driving sales growth, and promoting our brand values.
About Us:
- Moss is a leading menswear brand with a rich history and commitment to sustainability.
- We value our customers and strive to provide a unique and personalized shopping experience.
Purpose of the Role:
You will be the face of our brand, interacting with customers, and providing styling advice and recommendations. Your goal will be to exceed customer expectations, drive sales, and contribute to the overall success of our store.
Main Responsibilities:
- Deliver Exceptional Customer Service: Greet customers, listen to their needs, and offer tailored advice and solutions.
- Drive Sales Growth: Identify opportunities to upsell and cross-sell products, and proactively engage with customers to meet their needs.
- Build Product Knowledge: Develop in-depth knowledge of our products, including features, benefits, and services.
- Contribute to Store Success: Assist with stockroom management, maintain a clean and organized workspace, and adhere to cash control procedures.
What You'll Need to Succeed:
- Technical Skills: Basic product knowledge, POS systems, and inventory management.
- Personal Attributes: Reflect the aesthetic of Moss, embody continuous self-improvement, and demonstrate excellent communication skills.
Rewards & Benefits:
- Competitive Salary: £28,000 - £38,000 per annum, depending on experience.
- Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
- Discounted Gym Membership: Promoting physical health and fitness.
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