Sales Associate Specialist

1 day ago


Solihull, Solihull, United Kingdom Moss Full time

Moss is a leading menswear brand that has evolved into more than just a clothing label. We strive to be admired for our craft, experience, and sustainability.

We cater to everyone, all the time, offering over 170 years of tailoring expertise and considered clothing for everyday life. Our shared values encourage us to Trust colleagues, Think Creatively, and plan for sustained growth. We work Collaboratively and use Agility to achieve success while leaving a positive impact.

Key Responsibilities:

  • You deliver exceptional customer experiences by following Moss Essential Steps of Service, actively greeting, listening, and confidently offering individual bespoke advice.
  • You strive for high productivity, seizing opportunities to maximise sales and services goals, elevating every interaction, and contributing significantly to business KPIs.
  • You possess strong product knowledge across Hire, Custom Made, Retail, Alterations, Ship from Store, and can proactively use this towards tailoring the customer experience.
  • You are aware of external opportunities to improve store performance and provide the best customer experience based on feedback from Feefo and Mystery Shops.
  • You assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, and adhering to stock & cash control procedures.
  • You follow the Appointment process by utilising the appointed platform, ensuring accurate recording of customer status information.

About You:

  • You embody the aesthetic of Moss through personal style and presentation.
  • You embrace continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
  • You have outstanding communication abilities to inspire, guide, and foster meaningful relationships with colleagues & customers, effectively elevating the brand's presence.
  • You consistently embody Moss's core values and behavioural competencies in daily responsibilities and interactions.

Rewards & Benefits:

  • Employee Discount: 70% discount across all stores.
  • Team Reward Pay Scheme: Generous bonus scheme, paying up to 15% of your gross monthly salary each month.
  • Refer a Friend: Successful referrals recognised and rewarded with a £500 bonus.
  • Season Ticket Loan: Financial support for commuting.
  • Cycle to Work Scheme: Encouraging eco-friendly travel.
  • Discounted Gym Membership with PureGym: Promoting physical health and fitness.
  • Life Insurance: Providing peace of mind for colleagues.
  • Ongoing Development: Tailored to suit your career ambitions from day one.
  • Access to Moss Learning: An online learning platform for skill enhancement.
  • Employee Hub: Easy access on the go to colleague benefits, recognition, wellbeing, and company updates.
  • New Baby Gift: Celebrating important personal milestones of colleagues.

Estimated salary: £25,000 - £35,000 per annum



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