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Salesforce/Veeva Platform Specialist

1 month ago


London, Greater London, United Kingdom hVIVO Full time

Overview

hVIVO is a world leader in human challenge clinical trials, aiming to eradicate common illnesses like the common cold and flu. Volunteers are central to our work, testing new treatments in a safe, controlled environment.

We are expanding our operations and investing in next-generation systems. To support this, we are seeking an IT Application Specialist to develop and maintain strategic systems based on Salesforce and Veeva platforms.

Exciting times to join our team, with offices in E1 (Whitechapel/Aldgate East).

Main Responsibilities

The key duties of this role include:

  • Designing end-to-end solutions on the Salesforce platform and other CRM technologies.
  • Developing and implementing custom solutions in Salesforce, including custom objects, fields, workflows, and Apex code.
  • Collaborating with business stakeholders to define solutions.
  • Gathering and analyzing data to support assessments and recommendations.
  • Identifying Salesforce technical solutions and ecosystem products that address requirements.
  • Completing solution architecture documents and artefacts in line with organisational standards.
  • Integrating Salesforce with other systems and applications, ensuring seamless data flow and consistent processes.
  • Configuring and maintaining Salesforce settings, including security, user permissions, data sharing, and automation.
  • Creating user-friendly and visually appealing applications and interfaces using Salesforce Lightning.
  • Addressing technical issues and troubleshooting problems in the Salesforce environment.
  • Creating and maintaining comprehensive documentation of configurations, customisations, and code changes.
  • Contributing to improve the overall development processes and methodologies followed by the Development team.
  • Staying current on Salesforce best practices, industry trends, and emerging technologies, and recommending opportunities for improvement.

Explain complex technical matters to non-technical audiences.

Skills & Experiences

The ideal candidate will have:

  • Experience implementing Salesforce industry best practices.
  • Salesforce System owner responsibilities, including validation, documentation, and end-user training.
  • Maintenance and administration of existing Salesforce applications.
  • On-site and off-site IT and vendor engagement as required.
  • Key point of contact for all 'owned' internal/external Salesforce project issues.
  • Developing an in-depth understanding of Salesforce products (Sales, Service, Experience, Healthcare, Life Sciences, Pardot).
  • Acting as an in-house SME for Salesforce Lightning, Marketing Cloud, Service Cloud, Experience Cloud, Community Cloud; Process Builder and Flow.
  • Interdepartmental and cross-functional work to ensure delivery of business and project targets.
  • IT helpdesk support for tickets raised against supported applications.
  • Identifying and driving efficiencies through software and systems with units across the business.
  • On-site and off-site/in-hours and out-of-hours IT support as required.
  • Providing IT project support to the business and IT Project Manager.

This is a non-exhaustive list.