Strategic Engagement Director

3 weeks ago

London, Greater London, United Kingdom LexisNexis Risk Solutions UK Ltd. Company Full time

About the Role

As the Strategic Engagement Director, you will lead and develop a team of Engagement Managers. Our Engagement Managers support customers with optimizing their fraud strategies, maximizing the value from LexisNexis Risk Solutions fraud prevention product portfolio.

Responsibilities

  • Supporting Engagement Managers to deliver fraud strategies that maximize the value from LexisNexis Risk Solutions fraud prevention products
  • Coaching Engagement Managers, including defining career development plans, completing enabling performance, and holding regular catch-ups
  • Tracking and driving key account growth through supporting the team with defining and executing account roadmaps, driving a common strategy holistically across customer verticals
  • Building and managing relationships with key Exec/Senior Stakeholders across our customer base, leading industry advisory boards, and knowledge-sharing sessions
  • Collaborating with key customers to identify and address strategic issues, operational, and regulatory requirements, leveraging SME knowledge and prior experience to identify growth areas
  • Partnering with internal teams to drive initiatives, identifying and developing new opportunities by having a competent understanding of the core product, services, and fraud landscape
  • Adding value by proactively identifying and mitigating risks, providing innovative solutions and recommendations quickly and efficiently
  • Defining and driving processes and consistency for customer engagements and deliverables, overseeing the scoping, prioritization, and delivery of customer account deliverables

Requirements

  • Previous experience as a fraud manager or equivalent within the financial services industry
  • Experience with fraud prevention strategies utilizing industry-leading applications
  • Exceptional verbal and written communication skills, including presentation experience
  • Problem-solving skills, with the ability to define and drive a strategy to a successful outcome
  • Proactive nature, with the ability to manage competing priorities

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