Customer Success Professional

3 weeks ago


Theale, United Kingdom Bottomline Full time

About the Role:

We are seeking a skilled Client Growth Specialist to join our team at Bottomline, a global leader in business payments and cash management. This is an exciting opportunity for a motivated individual to drive customer success and growth.

Job Overview:

The Client Growth Specialist will be responsible for developing and maintaining strong relationships with our customers, ensuring they achieve their desired outcomes through effective adoption of our solutions and services.

Main Responsibilities:

  • Proactively engage with customers to understand their needs and develop tailored plans to maximize value and achieve goals
  • Own and manage specific projects, driving successful outcomes and identifying opportunities for expansion
  • Collaborate with internal teams to ensure seamless delivery of products and services, enhancing customer experience and satisfaction
  • Develop and maintain accurate records of customer interactions, progress, and success metrics

Requirements and Qualifications:

To succeed in this role, you will need:

  • Strong customer-facing skills and ability to build rapport with clients at all levels
  • Excellent verbal and written communication skills, with the ability to adapt messaging to suit different stakeholders
  • Ability to prioritize multiple tasks and manage time effectively to meet deadlines
  • Demonstrated problem-solving skills and willingness to learn and adapt to new challenges
  • Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint
  • Prior experience in customer success or related fields, preferably within the finance or payments industry

What We Offer:

As a valued member of our team, you can expect:

  • A competitive salary range of $60,000 - $80,000 per annum, commensurate with experience
  • Ongoing training and development opportunities to enhance your skills and career prospects
  • A dynamic and supportive work environment, with a focus on collaboration and teamwork
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off

How to Apply:

Don't miss this chance to join a leading company in the business payments and cash management sector. If you're passionate about delivering exceptional customer experiences and driving business growth, please submit your application.



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