Customer Service and Order Management Expert

1 month ago


Theale, United Kingdom Westcoast Ltd Full time
About the Opportunity

Westcoast Ltd is seeking a Wholesale Business Operations Specialist to join our team. In this exciting role, you will play a key part in supporting the smooth operation of our wholesale business, including sales floor activities.

The successful candidate will have previous administration experience, with a focus on organisational and time management skills. You will be responsible for inputting sales orders, managing electronic orders, and preparing reports for clients. Additionally, you will work closely with our finance and customer service teams to resolve any issues that may arise.

We are looking for someone with excellent communication and relationship-building skills, who can work independently and take initiative. If you have a positive attitude, a methodical approach, and a strong ability to learn quickly, we would love to hear from you.

Key responsibilities include:

  • Inputting of sales orders onto the system for the UK and other countries
  • Management of electronic orders
  • Keeping up to date and informed on all new products, services, and sales tools
  • Preparing and running reports for customers
  • Meeting SLAs and KPIs and providing support in the management of our customers

This is a fantastic opportunity to join a dynamic team and contribute to the success of Westcoast Ltd. With a salary range of £27,000 - £33,000 per annum, depending on experience, and based in our Theale or Nottingham office, this role offers excellent career prospects and a competitive benefits package.


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