Customer Service Expert

3 weeks ago


Theale, United Kingdom Bottomline Full time

Job Description:

The Role:

You will work in a hybrid model with 2-3 days attendance in our Theale office as a Support Analyst, troubleshooting technical issues, providing timely and accurate customer feedback, and contributing to the development of our software solutions and platforms.

How You Will Contribute:

  • Analyze, understand, and reproduce situations existing within our products.
  • Define and request configuration and code solutions.
  • Deliver high-quality technical directives.
  • Follow-up, resolve or escalate cases using ITIL procedures.
  • Track, describe, and update cases in our ITSM management system.
  • Communicate clearly with internal, third-party, and client teams.
  • Manage multiple cases in parallel.

Qualifications:

Formal Education & Certification:

  • A University Degree in IT or equivalent, such as an Engineering school degree, and between 2 to 4 years' experience in a similar role.

Knowledge & Experience:

  • Experience with Linux machine operating systems.
  • Experience with SalesForce or a similar ITSM tool and a solid understanding of ITIL processes. ITIL 4 foundation certification would be a plus.
  • Experience with Knowledge base management using KCS methodology.
  • Proficiency in SQL queries.
  • Knowledge of Fintech environment would be an advantage.

Personal Attributes:

  • Proven analytical and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a high-pressure environment.
  • Exceptional customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • To be rigorous, methodical, and organized.
  • Sense of responsibility appropriate to the banking industry.
  • Exceptional oral and written communication skills.
  • Highly self-motivated and directed.
  • Multi-tasking abilities.

Language:

Fluency in English is required, with any other languages being a plus.

Estimated Salary:

Please note that the salary range for this position is approximately £40,000 - £60,000 per annum, depending on experience.


  • Customer Service

    1 week ago


    Theale, United Kingdom Brook Street Full time

    Brook Street is working with a world-renowned medical company who are in search of a seasoned Temp to Perm Customer service professional who takes pride in providing the very best in Customer service to their clients. If you are looking at working within a collaborative and supportive environment, where no two days will be the same, then look no further. The...


  • Theale, United Kingdom Dovetail Group Ltd. Full time

    **Job Category**: Customer Care, Customer Service **Location**: **Job Type**: **Pay Rate**: Negotiable **Customer Services Executive** - Negotiable salary - Based in Theale - 1 year Fixed Term Contract - Experience not required This is an excellent opportunity is you are starting a career in the **customer service **industry. Working hours are Monday -...


  • Theale, United Kingdom NRS Healthcare Full time

    This isn't your ordinary Customer Service Advisor role. Are you someone who is passionate about how we care for the most vulnerable people in society? Our Community Service Centre in Berkshire is currently looking for a new Customer Service Advisor to join our friendly team. NRS Healthcare is the UK’s leading provider of Community Equipment Services, we...


  • Theale, United Kingdom Brook Street Full time

    Brook Street is working with a world-renowned Medical company who are in search of a seasoned Customer service professional who takes pride in providing the very best in Customer service to their clients. If you are looking at working within a collaborative and supportive environment, where no two days will be the same, then look no further. The client is...


  • Theale, United Kingdom Brook Street Full time

    Brook Street is working with a world-renowned Medical company who are in search of a seasoned Customer service professional who takes pride in providing the very best in Customer service to their clients. If you are looking at working within a collaborativeand supportive environment, where no two days will be the same, then look no further. The client is...


  • Theale, United Kingdom Hays Full time

    LOOKING TO GET INTO A LUXURY ENVIRONMENT? Customer Service Advisor For A Prestigious Client In Theale Your new company Join a prestigious client based in Theale, Berkshire, known for delivering exceptional products and customer service all whilst being a renowned brand in its industry.Your new role As a Customer Service Advisor, you will manage customer...


  • Theale, United Kingdom Reed Business Support Full time

    We are currently recruiting for a customer representative to work for a company that provides temperature-controlled solutions to the global pharmaceutical and life science industries. Having gone through a period of fast growth, they now require a full time Customer Services Representative on a temporary basis to join their in Theale. This is an exciting,...


  • Theale, United Kingdom Brave Human Capital Group Ltd Full time

    **Customer Service Advisor** **Location**: Theale **Salary**: £24,000 - £26,000 **Hours**: Full-time - Monday to Friday - 8.30-5.00 **Benefits**: - Continuous opportunity for career progression and further qualifications. - Pension Contributions & Employee Benefits Schemes. - Supportive and friendly working environment. **The Company** Our client is...


  • Theale, United Kingdom NRS Healthcare Full time

    **Job Title**: Customer Service Advisor **Location**:Theale **Salary**:£22,473 pa **Hours**:Full Time, 40 hrs per week, Monday - Friday, 8:30am - 17:00pm **Job purpose**: NRS Healthcare is the UK’s leading provider of Community Equipment Services, we deliver complete end-to-end services through all stages of equipment provision and recycling, within...


  • Theale, United Kingdom Office Angels Full time

    About the Role:We are seeking an experienced Service Coordinator to join our dynamic team based near Theale. This is a fantastic opportunity to work with a reputable client who delivers outstanding audio and visual solutions. As a Service Coordinator, you will be responsible for coordinating service activities, managing customer relationships, and ensuring...


  • Theale, United Kingdom 1st Class Logistics UK Ltd Full time

    **Logistics Customer Service Advisor required for our Same Day Operation** **Job Description**: The job role requires the following - Answering telephones - Booking on courier movements and arranging same day deliveries - Dealing with general queries and other administration functions - Hours of work are 9am - 5pm - Monday to Friday. - Have a ‘Can-Do’...


  • Theale, United Kingdom Cotswold Fayre | B Corp Full time

    Cotswold Fayre, a B Corp, is seeking an ambitious Customer Service Sales Representative to join its dynamic team. This role offers a unique opportunity to drive sales growth while delivering exceptional customer experiences.">This position requires a minimum of 3 years' experience in sales and/or customer service, with a proven track record of achieving...


  • Theale, United Kingdom Cotswold Fayre | B Corp Full time

    Role Summary: An exciting opportunity has arisen to join an award-winning speciality food and drink wholesaler as the newest member of our customer service team.Championing customer sectors, you will be working closely with our customer base, supply chain and regional account managers to help grow sales.This main purpose of the role is to assist Cotswold...


  • Theale, United Kingdom Westcoast Ltd Full time

    About the Job:We are seeking a highly organised and detail-oriented individual to join our team as a Customer Experience Support Specialist at Westcoast Ltd. The successful candidate will be responsible for ensuring the smooth operation of our sales floor, supporting account managers to deliver exceptional customer experiences.Key Responsibilities:Support...


  • Theale, United Kingdom Cotswold Fayre | B Corp Full time

    Role Summary:An exciting opportunity has arisen to join an award-winning speciality food and drink wholesaler as the newest member of our customer service team. Championing customer sectors, you will be working closely with our customer base, supply chain and regional account managers to help grow sales.This main purpose of the role is to assist Cotswold...


  • Theale, United Kingdom Cotswold Fayre | B Corp Full time

    Role Summary:An exciting opportunity has arisen to join an award-winning speciality food and drink wholesaler as the newest member of our customer service team. Championing customer sectors, you will be working closely with our customer base, supply chain and regional account managers to help grow sales.This main purpose of the role is to assist Cotswold...


  • Theale, United Kingdom Project People Full time

    Key ResponsibilitiesAs a Strategic Programme Management Expert, you will be responsible for leading the Programme's Executive and Governance Committees with energy and drive, empowered to direct the programme and make decisions.You will also work closely with the Acquisition and Delivery teams to track delivery against key company targets related to renewals...


  • Theale, United Kingdom Bottomline Full time

    Are you a motivated Sales Channel Growth Expert looking for a new challenge? Do you have experience in channel management sales and a passion for developing and managing relationships with reseller partners?We're seeking a talented individual to join our team at Bottomline as a Sales Channel Growth Expert. This exciting role offers a competitive salary of...


  • Theale, United Kingdom Focus Resourcing Full time

    About Focus Resourcing">We specialise in placing talented individuals in rewarding roles. Our clients appreciate our dedication to delivering top-notch candidates.">Job Opportunity: Technical Support Specialist">An exciting chance has emerged to work as a Technical Support Specialist for our esteemed client in Theale. You will be part of a skilled team that...


  • Theale, United Kingdom OnetoOne Personnel Full time

    **Customer Care Coordinator (Immediate start available)** Theale, Berkshire 37.5 hours per week Shift patterns between 7:30am-8pm **Benefits** - Royal London Pension - 5% employer contribution - Death in Service Scheme after probation - 4 times salary - Maternity - 21 weeks full enhanced maternity pay, this is inclusive of Statutory Maternity pay. Plus,...