Customer Service Representative
2 days ago
We are currently recruiting for a customer representative to work for a company that provides temperature-controlled solutions to the global pharmaceutical and life science industries.
Having gone through a period of fast growth, they now require a full time Customer Services Representative on a temporary basis to join their in Theale.
This is an exciting, role in which you will work closely with the Customer Account Managers and the sales team to manage relationships with clients. You will be the voice of their business, helping customers with their queries and you will be responsiblefor shaping their customers experience with them.
**Responsibilities Customer relations**
- Working closely with Sales and Customer Account Manager’s (CAM)
- Notifying Quality Assurance Manager and CAM’s of any areas of concern as raised by clients according to their Quality Management System (TBMS)
- Assisting with the administration of client satisfaction surveys and reviews
- Liaising with internal departments to ensure client needs are fulfilled effectively
- Updating the Customer Relationship Management system and ensuring account managers are aware of changes within clients Sales Orders/Invoicing
- Assisting with the processing of sales orders, invoicing upon despatch or receipt
**Experience**
- An organised approach to work
- Previous experience working as a client relationship representative or a track record of managing customer relationships an advantage Additional training
- IT literacy in Outlook, Excel Word and PowerPoint (Microsoft 365 ideally) Skills
- A strong work ethic
- Good interpersonal skills and an ability to build rapport with people
- Have good time management
- Have a polite and friendly telephone manner
This role may also suit someone that is looking for a temporary role in between study or have recently Graduated and looking for temporary work in the interim.
You ideally need to be able to start immediately and can commit for the next 3 months.
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