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German Speaking Customer Service Representative

1 month ago

London, Greater London, United Kingdom ABL Recruitment Full time
Customer Support Agent - German Language

This is an exciting opportunity to join a leading company in the furniture industry as a Customer Support Agent - German Language. As a key member of our team, you will be responsible for providing exceptional customer service to our clients in Germany and other German-speaking countries.

Key Responsibilities:

  • Respond to customer inquiries regarding our products and services
  • Assist customers with their purchase experience
  • Handle customer complaints and resolve issues
  • Escalate cases requiring additional assistance
  • Contribute to the continuous improvement of processes and services

Requirements:

  • Excellent written and verbal communication skills in German and English
  • Ability to actively listen and understand customer needs
  • Ability to problem-solve effectively and make autonomous decisions
  • Strong customer orientation and ability to remain calm and courteous
  • Ability to work effectively in a dynamic environment and handle multiple tasks simultaneously
  • Good understanding of computer tools and technical systems

Education and Experience:

  • High school diploma (or equivalent) required
  • Previous experience in customer service would be an advantage
  • Additional skills appreciated = SAP knowledge / French speaking