Front Desk Coordinator

6 days ago


Didcot, Oxfordshire, United Kingdom University of Reading Full time
Job Title: Front Desk Coordinator

Housed within the University of Reading, we are a leading institution with a rich history of academic excellence. Our Henley Business School at Greenlands is nestled in a serene 30-acre countryside setting, providing an ideal backdrop for management training and development.

The Hotel and Conference Services Department plays a vital role in delivering exceptional customer experiences that align with our strategic principles, fostering a world-class learning environment.

We are seeking a skilled Front Desk Coordinator to provide top-notch service to our guests and visitors. As the first point of contact, you will be responsible for managing hotel bookings, responding to queries via phone, email, and in-person, ensuring seamless interactions and exceeding guest expectations.

Key responsibilities include:

  • Coordinating hotel reservations and event logistics using our event management system
  • Providing personalized support and resolving issues efficiently
  • Working collaboratively with colleagues to ensure a smooth and welcoming experience

To succeed in this role, you must possess excellent communication skills, a strong ability to work independently and as part of a team, and a keen eye for detail. Proficiency in Microsoft Office, specifically Word, Excel, and Email, is also essential.

This position offers a competitive salary range of £18,000 - £22,000 per annum, commensurate with experience. We value flexibility and consider part-time positions, provided the hours align with business needs.



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