Part Time Corporate Receptionist

5 months ago

Didcot, United Kingdom Mitie Full time

**REF 52509**

**Corporate Receptionist / Administrator - Part time - Thales | Quad 2 | Rutherford Avenue | Harwell Campus | Didcot | Oxford | OX11 )DF**
- **Monday to Friday - 21.5 hours per week**:

- **Salary £13,452 Per Annum**:

- **11:30am - 16:00 (15:00pm finish on Fridays)**

**Job Overview**:

- To deliver an exceptional customer experience for all internal and external customers visiting the corporate facilities ensuring that all activity delivered is of the highest standard.

**Main Duties**
- To act as the first point of contact for Thales employees in Harwell, ensuring a professional, efficient and customer focussed environment is always maintained.
- Support all areas of Front of House as and when required; to include, Reception, Meeting Room Bookings including Hospitality / Refreshment requests / Administration.
- Management of Pool Cars to include allocations, maintenance checks and organisation and booking valets.
- Car Park and EV Booking Management to ensure, all cars are registered, providing Thales Staff with a sticker and Visitors with a car pass.
- Management of goods awaiting collection and goods delivered to site.
- Liaise with the Mitie FM and Thales Key Stakeholders daily to ensure visit requirements are communicated and pre-meeting information can be issued in advance of visitors attending site.
- Ensure meeting room set up, presentation equipment and presentation content are available for meetings as required using the Mitie FM and Thales I.T teams to support.
- Assist Thales I.T teams with Hot Desk areas, ensuring they adhere to the Clean Desk Policies as well as ensuring they are suitably populated with kit - inform I.T to resolve.
- Organise, prepare, and communicate details regarding key meetings & special events to Mitie FM & Key Stakeholders.
- Engage with the team to identify specific meeting requirements including refreshments and engage with local Thales catering businesses as required.
- Ensure sign-in and out processes are followed, and the correct visitor passes have been issued and returned.
- Deliver a 5* Customer Experience for all visitors to site,
- Provide exceptional customer service, assistance, and guidance to all visitors to ensure each guest has a great experience during their visit, providing assistance to visitors requiring travel or hotels.
- Ensure feedback from visits is collated and acted upon as necessary.
- To support the Harwell Site Lead & Logistics Manager in all site related facilities management issues and feeding into the FM team.
- To build professional relationships with key stakeholders to develop knowledge of personal requirements and to be recognised as their first line “go to” person.
- Attend training as appropriate/on-line/out of house/self-development.
- To handle any guest complaints and provide a swift solution or escalate as appropriate.
- To ensure you are immaculately dressed and recognised as the ‘go to' customer experience contact.
- Acquire a good knowledge of all on site services to be able to advise individual customers in line with their needs.
- Work to and periodically review and update a standard set of operating procedures, making recommendations; suggestions; initiatives to support contract innovation.
- Work closely with the Mitie FM, engineering, and cleaning team to identify any issues or faults that need raising via the Mitie Helpdesk and fixing.
- Working closely with the catering company, to ensure all hospitality orders are quoted, approved, and delivered correctly and on time, and that all completed hospitality is collected efficiently.
- Notifying Harwell Site Lead and Mitie FM of any accidents and incidents, hazards and near misses.
- Provide operational support to any internal events when requested.
- To ensure compliance with any COVID-19 process and measures on site, challenging behaviour and reporting all incident / risks to the Mitie FM and Harwell Logistics Manager.

**What we are looking for**:

- Customer focused with the ability to build positive relationships
- Experience of working in corporate customer service environment
- Excellent communication skills and exceptional attention to detail
- Immaculate personal presentation endorsing the Signature five star image
- Proven experience and understanding of an exceptional Customer Service delivery
- Previous experience with visitor management and booking systems preferable
- Excellent time management and organisational skills
- Pro active, flexible and can-do attitude
- The ability to handle complaints and difficult situations in a patient, calm and effective manner and escalate where appropriate
- Ability to deal with multiple requests simultaneously
- Team player

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