Area Support Centre Manager
4 weeks ago
At Southern Co-op, we're committed to delivering exceptional end-of-life services to our clients. As an Area Support Centre Manager, you'll play a crucial role in ensuring our teams exceed client expectations in all support centres and back-of-house operations.
Key responsibilities include:
- Managing, developing, and mentoring the Funeral Service Operatives team to deliver a professional, caring, and empathetic experience for clients.
- Supporting the Funeral Operations & Logistics Manager in developing and evolving the support centre operation and funeral delivery proposition.
- Investigating complaints in a timely manner and reporting findings as necessary.
- Embracing and endorsing the bereavement and aftercare service for individuals, groups, and colleagues.
- Managing all elements of team performance, including regular reviews, recruitment, underperformance, sickness, and absence.
- Ensuring standards and behaviours are continuously demonstrated while adhering to best practice through a culture of teamwork, accountability, and ownership.
- Highlighting gaps or areas for improvement in colleague recruitment, retention, performance management, health, wellbeing, and learning & development.
- Delivering key financial KPIs and other financial targets on budget.
- Supporting the delivery of the End-of-Life Services / Southern Co-op business plan and service proposition.
- Robustly managing personnel budget and other P&L costs.
- Ensuring compliance is proactively implemented across all policies and regulation.
- Ensuring the security of our premises, vehicles, and company equipment.
- Implementing and delivering the society's community engagement business plan.
- Liaising with external agencies and participating in business and professional networking opportunities.
Key skills required include:
- Strong logistical management in an operational environment with commercial and financial awareness.
- Knowledge or experience of a funeral operational environment.
- Excellent people management and leadership skills.
- Excellent communication and influencing skills.
- Strong planning and organisational skills.
- IT literacy and a competent user of MS Office.
As an Area Support Centre Manager, you'll enjoy a competitive salary of £36,000, 31 days of annual leave (increasing to 36 days after 10 years' service), a company car, and a range of other benefits, including a healthcare cash plan, share incentive plan, and NEST pension.
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Area Support Centre Manager
4 weeks ago
Camberley, Surrey, United Kingdom Southern Co-op Full timeAt Southern Co-op, we're committed to delivering exceptional end-of-life services to our communities. As an Area Support Centre Manager, you'll play a vital role in ensuring our Funeral Service Operatives team exceeds client expectations.Key responsibilities include managing, developing, and mentoring the team to deliver professional, caring, and empathetic...
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Area Support Centre Manager
3 weeks ago
Camberley, Surrey, United Kingdom Southern Co-op Full timeAt Southern Co-op, we're committed to putting people first. As a company owned by our members, we strive to deliver exceptional end-of-life care. We're seeking an experienced Area Support Centre Manager to join our team.This role offers a unique opportunity to lead and develop our Funeral Service Operatives team, ensuring exceptional client experiences...
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Area Support Centre Manager
4 weeks ago
Camberley, Surrey, United Kingdom Southern Co-op Full timeAt Southern Co-op, we're committed to delivering exceptional end-of-life services to our clients. As an Area Support Centre Manager, you'll play a crucial role in ensuring that our Funeral Service Operatives team exceeds client expectations.Key responsibilities include managing, developing, and mentoring the team to deliver the best possible experience for...
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Operational Area Manager
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Camberley, Surrey, United Kingdom Southern Co-op Full timeAbout the RoleSouthern Co-op is seeking an experienced professional to fill the position of Area Support Centre Manager. In this role, you will be responsible for managing, developing, and mentoring the Funeral Service Operatives team to ensure exceptional client experiences throughout all support centres and back-of-house operations.Key...
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