Area Support Centre Manager

4 weeks ago

Camberley, Surrey, United Kingdom Southern Co-op Full time

At Southern Co-op, we're committed to delivering exceptional end-of-life services to our clients. As an Area Support Centre Manager, you'll play a crucial role in ensuring that our Funeral Service Operatives team exceeds client expectations.

Key responsibilities include managing, developing, and mentoring the team to deliver the best possible experience for our clients. You'll be responsible for covering areas including Berkshire, Hampshire, and Surrey, with flexibility to cover across the wider area as needed.

To be successful in this role, you'll need to have strong logistical management skills, commercial and financial awareness, and experience in a funeral operational environment. You'll also need to be an excellent communicator, with the ability to build strong relationships with multiple stakeholders at all levels.

As a key member of our team, you'll have the opportunity to develop your skills through our in-house training and development programme. You'll also be eligible for a range of company benefits, including a salary of £36,000, 31 days of annual leave, and a company car.

If you're passionate about delivering exceptional customer service and have the skills and experience to match, we'd love to hear from you.

  • Manage and develop the Funeral Service Operatives team to deliver exceptional client experiences
  • Develop and implement business objectives to ensure all funerals are delivered in a professional, caring, and empathetic manner
  • Support the Funeral Operations & Logistics Manager to develop and evolve the support centre operation and funeral delivery proposition
  • Assist in the investigation of complaints and report findings as necessary
  • Manage all elements of team performance, including regular reviews, recruitment, underperformance, sickness, and absence
  • Ensure standards and behaviours are continuously demonstrated while adhering to best practice
  • Highlight gaps or areas for improvement in colleague recruitment, retention, performance management, health, wellbeing, and learning & development
  • Deliver key financial KPIs and other financial targets on budget
  • Support the delivery of the End-of-Life Services / Southern Co-op business plan and service proposition
  • Robustly manage personnel budget and other P&L costs
  • Ensure compliance is proactively implemented across all policies and regulation
  • Ensure the security of our premises, vehicles, and company equipment
  • Endorse and implement the key associated aspects of risk management
  • Implement and deliver the society's community engagement business plan
  • Liaise with external agencies and participate in business and professional networking opportunities

Key skills required:

  • Strong logistical management in an operational environment with commercial and financial awareness
  • Knowledge or experience of a funeral operational environment
  • Experienced in developing, coaching, and managing a team through excellent people management and leadership skills
  • Excellent communicator with the confidence to build strong relationships with multiple stakeholders at all levels
  • Excellent planning and organisational skills ensuring attention to detail at all times
  • Strong influencing, presentation, and communication skills
  • Uses initiative in problem-solving and decision-making
  • Excellent time management and prioritisation skills
  • IT literate and a competent user of MS Office
  • Ability to successfully network internally and externally and engage the team to embrace and build on new and existing links within the community

Company benefits:

  • Salary of £36,000
  • 31 days of annual leave (incl bank holidays) increasing over time to a maximum of 36 days after 10 years' service
  • Company car
  • 20% discount in stores
  • Healthcare cash plan
  • Share incentive plan
  • NEST pension
  • Opportunities to develop your skills through apprenticeships and our own in-house training & development programme

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