Data Centre Hardware Specialist
3 weeks ago
Job Role: Data Centre Engineer
Location: Surrey
Contract Length: 1 year
Remuneration: Market Rates (Inside IR35)
The Job:
We are seeking a skilled Data Centre / Break fix server engineer for a 12-month project to work on HP, Dell & IBM Servers, server provisioning, rack, stack & configure servers.
Key Responsibilities:
- Hardware Fault Resolution: Troubleshoot hardware faults and arrange replacements.
- Server Deployment: Install and decommission redundant equipment.
- Expert Hardware Support: Provide expert hardware support.
- Customer Service: Responsible for proactive updating of customer and resolution of service.
- Collaboration: Co-operate and work closely with all members of the support team to ensure efficient, productive and high-quality technical support and customer service to customers within the live Data Centre.
- Communication: Liaise with onsite support engineers and within other sites.
- Service Desk Management: Manage all incoming calls and emails to the data centre support function.
- Customer Response: Respond to customers within agreed SLA.
- Ticket Escalation: Escalation processes: tickets to support management and other teams as required.
- Technical Support: Escalate tickets to 2nd line against agreed timescales and continue to monitor these tickets to resolution.
Requirements:
- Candidates need to be HP and/or Dell accredited.
Work Arrangements: Shift work will be involved.
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