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Front Desk Service Professional

1 month ago


Liverpool, Liverpool, United Kingdom Melia Hotels International S.A.(Meliá) Full time

Salary Estimate: £24,000 - £28,000 per year


The Night Receptionist role at INNSiDE Liverpool is a unique opportunity for those who enjoy working in a dynamic environment.


We are looking for an individual who can provide warm and personalized assistance to our guests during night hours.


  • Providing exceptional customer service skills to ensure a positive experience for our guests.

  • Safeguarding the hotel's premises and supporting the hotel team as needed.

  • Handling guest complaints efficiently and finding suitable solutions to address their concerns.

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Requirements:

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To be successful in this role, you should have:

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  • Previous experience as a night receptionist or similar role in a hotel environment.

  • Excellent communication skills and the ability to work effectively with guests and colleagues.

  • Problem-solving and complaint-handling skills to resolve issues promptly and professionally.

  • Flexibility and adaptability to work varying shifts, including nights and weekends.

  • Basic knowledge of Spanish is desirable but not required.

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Benefits:

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We offer a competitive salary package, 28 days' holiday, contributory pension scheme, refer-a-friend bonus, and more.

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We promote equality and diversity, striving to create a workplace that is inclusive and free from discrimination.