Guest Service Agent
3 days ago
About the Role:
We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hilton Hotels. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:
- Provide exceptional service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
- Ensure a smooth and efficient check-in and check-out process for guests, including handling room assignments and key cards.
- Take and deliver food and drink orders, demonstrating exceptional customer service skills and creating memorable experiences for our guests.
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
- Comply with hotel security, fire regulations, and all health and safety legislation.
Requirements:
- Previous experience in a customer-focused industry.
- Positive attitude and good communication skills.
- Commitment to delivering a high level of customer service.
- Excellent grooming standards.
- Calm, efficient, and organized with great attention to detail.
- Ability to multi-task while maintaining a positive attitude when working with guests.
- Professional manner with an emphasis on hospitality and guest service.
- Ability to work on your own and as part of a team.
- Competent level of IT proficiency.
What We Offer:
- Competitive hourly rate of £11.80.
- Opportunity to work additional hours when available.
- Free and healthy meals when on duty.
- Free parking (subject to availability).
- Modern and inclusive team member areas.
Why Join Us:
At Hilton, we believe that every job makes the stay. We are committed to providing exceptional service to our guests and creating memorable experiences for them. If you are a customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.
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