Guest Service Agent

3 days ago


Bristol, Bristol, United Kingdom Hilton Hotels Full time
Guest Service Agent Job Description

About the Role:

We are seeking a highly skilled and customer-focused Guest Service Agent to join our team at Hilton Hotels. As a Guest Service Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

  • Provide exceptional service to guests, responding to their queries and resolving any issues in a timely and efficient manner.
  • Ensure a smooth and efficient check-in and check-out process for guests, including handling room assignments and key cards.
  • Take and deliver food and drink orders, demonstrating exceptional customer service skills and creating memorable experiences for our guests.
  • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities.
  • Comply with hotel security, fire regulations, and all health and safety legislation.

Requirements:

  • Previous experience in a customer-focused industry.
  • Positive attitude and good communication skills.
  • Commitment to delivering a high level of customer service.
  • Excellent grooming standards.
  • Calm, efficient, and organized with great attention to detail.
  • Ability to multi-task while maintaining a positive attitude when working with guests.
  • Professional manner with an emphasis on hospitality and guest service.
  • Ability to work on your own and as part of a team.
  • Competent level of IT proficiency.

What We Offer:

  • Competitive hourly rate of £11.80.
  • Opportunity to work additional hours when available.
  • Free and healthy meals when on duty.
  • Free parking (subject to availability).
  • Modern and inclusive team member areas.

Why Join Us:

At Hilton, we believe that every job makes the stay. We are committed to providing exceptional service to our guests and creating memorable experiences for them. If you are a customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.


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