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Guest Service Ambassador

2 months ago

Bristol, Bristol, United Kingdom Hilton Hotels Full time
Guest Service Agent

About the Role

We are seeking a highly skilled Guest Service Agent to join our team at Hilton Hotels. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities

  • Deliver outstanding customer service, responding to guest queries in a timely and efficient manner
  • Ensure a smooth and efficient reception experience, including check-in and check-out procedures
  • Collaborate with the Guest Service Supervisor to address guest feedback and concerns
  • Take and deliver food and drink orders, demonstrating exceptional customer service skills
  • Maximize room occupancy and promote hotel services and facilities through up-selling techniques
  • Comply with hotel security, fire regulations, and health and safety legislation

Requirements

  • Previous experience in a customer-focused industry
  • Positive attitude and excellent communication skills
  • Commitment to delivering a high level of customer service
  • Excellent grooming standards and a professional manner
  • Calm, efficient, and organized with great attention to detail
  • Ability to multi-task and work effectively in a team environment

What We Offer

  • Competitive hourly rate of £11.80
  • Opportunity to work additional hours when available
  • Free and healthy meals when on duty
  • Free parking (subject to availability)
  • Modern and inclusive team member areas

About Hilton Hotels

Hilton Hotels is a global hospitality company committed to delivering exceptional experiences for our guests. We believe that every job makes the stay, and we're looking for talented individuals like you to join our team.