Senior Product Manager, Luxury Buyer Experience

1 month ago

London, Greater London, United Kingdom Tbwa ChiatDay Inc Full time
About Pacaso

Pacaso is a revolutionary company that makes second home ownership possible and enjoyable for more people. Our innovative co-ownership model is the easiest, smartest, and most responsible way for individuals to experience the joy of a second home. We provide all the benefits of true ownership without the hassles through our simplified financial structure, easy and equitable scheduling, and dedicated local property management.

We have been featured in top publications, including The New York Times, Wall Street Journal, Fortune, and Forbes. Pacaso is a certified Great Place to Work and has received numerous accolades for its workplace culture. Our company is committed to delivering exceptional customer experiences and driving growth through innovative strategies.

About the Role

We are seeking a Senior Product Manager to own and elevate the buyer-facing experience on pacaso.com and native apps. As a key member of our product team, you will be responsible for ensuring the product experience reflects the luxury and sophistication of the Pacaso brand while driving product-led demand through your expertise in SEO and growth strategies.

The ideal candidate will have a proven track record of owning the end-to-end buyer experience and driving lead conversion through effective SEO and growth strategies, particularly in luxury markets. You will be responsible for developing and implementing SEO strategies that significantly increase organic search visibility and ranking, as well as executing growth initiatives that drive measurable improvements in organic traffic and user acquisition.

Responsibilities
  • Customer-Centric Approach: Utilize strong customer empathy and intuition to inform product strategies that resonate with high-net-worth buyers, enhancing their overall experience and inspiring them to purchase.
  • End-to-End Ownership: Lead the strategy through execution of a seamless, high-touch buyer experience that aligns with the luxury standards of the Pacaso brand.
  • SEO & Growth Strategy: Leverage your deep knowledge of SEO best practices and creative strategies to optimize site content and architecture, driving organic traffic and elevating visibility in search engines while aligning with luxury branding.
  • Elevated Product Experiences: Strategically enhance product features and site experiences to captivate and engage high-net-worth individuals, ensuring that every aspect of the journey—from discovery to purchase—is exceptional and drives quality lead conversion.
  • Data-Driven Insights: Monitor customer behavior and conversion metrics, establishing and tracking KPIs that inform a refined product roadmap.
  • Cross-Functional Leadership: Collaborate with product design, software development, sales, and marketing teams to deliver world-class product solutions that resonate with our target audience.
About You
  • Proven track record of owning the end-to-end buyer experience and driving lead conversion through effective SEO and growth strategies, particularly in luxury markets.
  • Demonstrable experience in elevating product offerings to meet the standards of high-net-worth clientele while impacting conversion rates of quality (vs. quantity) leads.
  • Expert knowledge of conversion optimization and engagement strategies tailored to a luxury audience.
  • Ability to thrive in a high-growth, fast-paced startup environment with a relentless focus on customer experience.
  • Bachelor's Degree in a relevant field.
  • 8+ years of experience in consumer product development, either in product management or software engineering.

We offer a competitive salary and stock options, excellent medical, dental, and vision insurance, sponsored memberships to One Medical, Ginger, and Carrot, 401(k) to help you save for the future, paid maternity and paternity leave, generous home office stipend and monthly cell phone reimbursement, and quarterly remote team building events and L&D opportunities.

Pacaso is an equal opportunity employer and encourages applications from people of all races, religions, national origins, genders, sexual orientations, gender identities, gender expressions, and ages, as well as veterans and individuals with disabilities.

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