Ambulance Care Coordinator
2 weeks ago
About the Role:
We are seeking an experienced Crisis Call Handler to join our team at South Central Ambulance Service NHS Foundation Trust.
Main Responsibilities:
As an Emergency Response Specialist, you will be the last voice that someone hears, as well as the first. You will be responsible for providing a calm and soothing influence when helping new parents welcome their children to the world.
You will need a good listening ear, attention to detail and accuracy, with the ability to use your voice to control a caller's state of mind from afar, whilst arranging the appropriate help for them.
About the Department:
Our team at South Central Ambulance Service NHS Foundation Trust is dedicated to providing emergency, urgent care and non-emergency healthcare services to a population of over 7 million. We answer over 500,000 urgent calls a year and employ 4,551 staff who, together with over 1,100 volunteers, enable us to operate 24 hours a day, seven days a week.
What We Offer:
We provide full training and support when you join and ongoing throughout your employment with us. Our benefits include:
- Full training and support
- Holiday entitlement of 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time)
- Enrolment into the NHS Pension Scheme
- Access to continual professional development and opportunities within SCAS and the NHS
- Occupational Health support along with an Employee Assistance Programme
- NHS Discounts in over 200+ stores
- Staff networking and support groups
Person Specification:
We are looking for candidates with a good standard of education (2 GCSEs at Grade 4 or above including English) or equivalent demonstrable experience. You will also need experience of working in a customer-focused environment, using a computerised system, and having geographical knowledge of the operational area.
Knowledge of the NHS and experience of patient care are also desirable. If you have the ability to be logical when those around you are lost in the middle of a crisis, and can be the calm, soothing, and level-headed influence when helping new parents welcome their children to the world, we would like to hear from you.
Please submit your application now if you are interested in a rewarding and challenging role where each day you make an impact to our patients' care.
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