Service Delivery Strategist

15 hours ago


London, Greater London, United Kingdom Grantify Full time
About the Role

Grantify is seeking a highly skilled Service Delivery Strategist to oversee all aspects of Service Delivery for our Grants service in the UK and the US.

This is an exciting opportunity to join a dynamic generative AI startup that has rapidly grown from a 2-person founding team to a vibrant workforce of over 100 with a strategic expansion into the US market.

The ideal candidate will have a demonstrable track record of focusing on work that delivers impact not just activity, possess expert-level communication skills, and be able to effectively articulate ideas and influence others at all levels.

We offer a competitive salary range of £80,000 - £110,000 per annum, plus benefits including private medical insurance, 25 days annual leave, and a generous setup budget for a comfortable and efficient workspace.

Key Responsibilities
  1. To lead and oversee the entire Service Delivery function ensuring that all processes align with the company's goals and objectives.
  2. To manage mentor and develop the Service Delivery team to drive performance and accountability.
  3. To ensure the smooth and effective execution of client services maintaining a high standard of quality and timeliness.
Requirements
  • A minimum of 5 years' experience in a Customer Success or Service Delivery function in a consultancy or SaaS product business.
  • Expert-level communication skills, both written and verbal.
  • Able to effectively articulate ideas and influence others at all levels.


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