Customer Service Director
1 day ago
CV-Library has an exciting opportunity for a skilled Retail Store Manager to lead our store in Livingston, UK.
About the OpportunityThis critical management position entails driving business success, delivering exceptional customer experiences, and fostering a positive store environment.
Main Tasks- Enhancing Store Results: Continuously assess store performance, scrutinising sales data and identifying areas for enhancement. Use KPIs to enhance store performance and fuel sales growth.
- Customer Care: Showcase exemplary customer awareness and interaction at all times, setting the standard for your store. Ensure premium customer care by adeptly managing staff.
- Staff Supervision: Engage in recruiting staff as cleared by the Area Manager. Continuously evaluate staff performance, conduct, and appearance.
To excel in this role, you will require:
- Prior Retail Experience: Prior experience as a retail supervisor/manager, preferably in fashion or another related field like hospitality or business.
- Leadership Capabilities: Confident in guiding a team and attaining optimal outcomes.
- Financial Competence: Experience managing finances, increasing sales, and navigating profitability challenges. Estimated salary: £42,000 - £52,000 per annum.
- Performance Indicators: Ability to meet and surpass KPIs and sales targets.
- Flexibility: Willingness to work weekends and extended shifts as needed.
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