Customer Service Director

1 day ago


Livingston, West Lothian, United Kingdom CV-Library Full time

CV-Library has an exciting opportunity for a skilled Retail Store Manager to lead our store in Livingston, UK.

About the Opportunity

This critical management position entails driving business success, delivering exceptional customer experiences, and fostering a positive store environment.

Main Tasks
  • Enhancing Store Results: Continuously assess store performance, scrutinising sales data and identifying areas for enhancement. Use KPIs to enhance store performance and fuel sales growth.
  • Customer Care: Showcase exemplary customer awareness and interaction at all times, setting the standard for your store. Ensure premium customer care by adeptly managing staff.
  • Staff Supervision: Engage in recruiting staff as cleared by the Area Manager. Continuously evaluate staff performance, conduct, and appearance.

To excel in this role, you will require:

  • Prior Retail Experience: Prior experience as a retail supervisor/manager, preferably in fashion or another related field like hospitality or business.
  • Leadership Capabilities: Confident in guiding a team and attaining optimal outcomes.
  • Financial Competence: Experience managing finances, increasing sales, and navigating profitability challenges. Estimated salary: £42,000 - £52,000 per annum.
  • Performance Indicators: Ability to meet and surpass KPIs and sales targets.
  • Flexibility: Willingness to work weekends and extended shifts as needed.


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