Customer Service Coordinator

2 days ago


Livingston, West Lothian, United Kingdom CV-Library Full time

About the Role:

We are seeking a highly skilled Customer Service Coordinator to join our team. As a key member of our internal sales team, you will be responsible for providing exceptional customer service, completing hire transactions, and supporting administration tasks.

The ideal candidate will have excellent communication skills, a professional phone manner, and a strong knowledge of the hire industry.

Key Responsibilities:

  • Provide exceptional customer service over the telephone and in person.
  • Complete hire transactions, including processing payments and managing stock levels.
  • Support administration tasks, such as data entry and report generation.
  • Work closely with internal sales teams to achieve sales targets.

Requirements:

  1. Excellent communication and interpersonal skills.
  2. Basic IT skills, including Word and Excel.
  3. A knowledge of the hire industry would be advantageous.
  4. A valid UK driving license.
  5. An enjoyment of a fast-paced environment.

What We Offer:

  • A competitive salary of £26,500 - £30,000 per annum.
  • Salary sacrifice pension scheme.
  • 25 days annual leave + bank holidays.
  • Additional holiday purchase scheme.
  • Free tool hire.
  • Life assurance cover (3x salary).


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