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Technical Support Professional
2 months ago
Job Summary
We are seeking a skilled IT Support Specialist to join our team at Johnson Controls. As an IT Support Specialist, you will be responsible for providing technical support to our manufacturing teams, ensuring the seamless functioning of our office, manufacturing, and logistics operations.
Key Responsibilities
- Deploy and maintain equipment for new hires, utilizing weekly status reports to ensure timely completion.
- Conduct hardware installation and provide ongoing support for desktops, laptops, servers, tablets, mobile devices, printers, and specialized equipment.
- Manage the PC lifecycle process, ensuring replacement machines are ready for users and retired machines are processed to completion.
- Support Identity and Access Management requests, including provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting.
- Handle UK Deskside Service Now Ticket Handling Queues to resolve end-user issues and requests.
- Support local IT security compliance, including comms room setup, maintenance, and access as needed.
- Maintain end-user system security by prioritizing vulnerability incidents/requests.
- Proactively communicate and provide updates to users.
- Support and deliver Enterprise and Business Unit projects and initiatives.
Requirements
- Experience in a desktop IT support role.
- In-depth knowledge of Windows OS and experience in the Office 365 suite of products, with a particular emphasis on Outlook, Teams, SharePoint, and OneDrive.
- Understanding of basic networking concepts, including IP addressing, DNS, DHCP, network routing, and wireless connectivity.
- Effective communication of technical material to a non-technical audience at various levels.
- Ability to establish and maintain high levels of client trust and confidence.
- Desire to engage in special projects to foster professional growth.
Preferred Qualifications
- Relevant qualification in Computer Science, Engineering, Microsoft certification, or related discipline.
- Overview of Windows subsystems, including Certificate management, Device management, regionalization, and Registry editor.
- Experience in using Service Now for IT requests/incidents.
- Knowledge of iOS, Android, Intune, Proxy systems, VPN, and Cloud computing technologies.
About Our Culture
At Johnson Controls, we value diversity and inclusion, and we believe that our people are our greatest asset. We are a collaborative, results-oriented, and hardworking team that is passionate about delivering exceptional results. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.
