IT Support Specialist – Manufacturing Site

5 months ago

North Burlingham, United Kingdom Johnson Controls Full time

What you will do

Are you passionate about providing IT support to your colleagues? Join our team at Burlingham House in Great Yarmouth as an IT Support Specialist and contribute to the seamless functioning of our office, manufacturing, and logistics teams.

How you will do it

Use weekly Status reports to build and deploy equipment for new hires

Conduct hardware installation and provide ongoing support (e.g., Desktops, laptops, servers, tablets, mobiles, printers, specialized devices)

Complete the PC lifecycle management process by ensuring replacement machines are ready for users and retiring machines are processed to completion

Support Identity and Access Management requests (e.g., provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting)

Handle UK Deskside Service Now Ticket Handling Queues to resolve end-user issues and requests

Support local IT security compliance (e.g., comms room set-up, maintenance, and access) as needed

Maintains end-user system security by prioritizing vulnerability incidents/requests

Proactively communicate and provide updates to users

Support & delivery of Enterprise and Business Unit projects and initiatives

What we look for

Required

Experience in a desktop IT support role

In-depth knowledge of Windows OS and experience in the Office 365 suite of products with a particular emphasis on Outlook, Teams, SharePoint and OneDrive. Technical understanding of how these products connect to the various background systems and integrate together.

Understanding of basic networking concepts such as IP addressing, DNS, DHCP, network routing, Wireless connectivity etc.

Effective communicator of technical material to a non-technical audience at various levels

Ability to establish and maintain high levels of client trust and confidence

Desirous to engage in special projects to foster professional growth

Preferred

Relevant qualification in Computer Science, Engineering, Microsoft certification or related discipline

Overview of Windows subsystems such as Certificate management, Device management, regionalisation, Registry editor etc.

Experience in using Service Now for IT requests/incidents

Knowledge of the following technologies: iOS, Android, Intune, Proxy systems, VPN, Cloud computing technologies

Our culture

At Johnson Controls you’ll have the opportunity to work on some of the most exciting projects in today’s market. Our hardworking people empower us, and we believe in being part of a team that is open, collaborative, results-oriented, hardworking and above all fun. 

We believe that diversity and inclusion matter and make a difference. By embracing the true value of diversity and inclusion, getting comfortable with having crucial conversations, and valuing different perspectives, we will be one of the most desirable places to work. 

#LI-BB1

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