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IT Support Specialist

2 months ago

North Burlingham, United Kingdom Johnson Controls Full time

Key Responsibilities

As an IT Support Specialist at Johnson Controls, you will be responsible for providing technical support to our manufacturing site. Your primary focus will be on ensuring the seamless functioning of our office, manufacturing, and logistics teams.

Key Tasks

  • Deploy equipment for new hires using weekly status reports
  • Conduct hardware installation and provide ongoing support for desktops, laptops, servers, tablets, mobiles, printers, and specialized devices
  • Complete the PC lifecycle management process by ensuring replacement machines are ready for users and retiring machines are processed to completion
  • Support Identity and Access Management requests, including provisioning, de-provisioning, access validation, authentication, network share, and troubleshooting
  • Handle UK Deskside Service Now Ticket Handling Queues to resolve end-user issues and requests
  • Support local IT security compliance, including comms room setup, maintenance, and access, as needed
  • Maintain end-user system security by prioritizing vulnerability incidents/requests
  • Proactively communicate and provide updates to users
  • Support and delivery of Enterprise and Business Unit projects and initiatives

Requirements

We are looking for an experienced IT Support Specialist with a strong background in desktop IT support. You should have in-depth knowledge of Windows OS and experience in the Office 365 suite of products, with a particular emphasis on Outlook, Teams, SharePoint, and OneDrive. You should also have a good understanding of basic networking concepts, such as IP addressing, DNS, DHCP, network routing, and wireless connectivity.

Preferred Qualifications

Relevant qualification in Computer Science, Engineering, or related discipline is desirable. Experience in using Service Now for IT requests/incidents and knowledge of iOS, Android, Intune, Proxy systems, VPN, and Cloud computing technologies are also preferred.

Our Culture

At Johnson Controls, we believe in being part of a team that is open, collaborative, results-oriented, hardworking, and fun. We value diversity and inclusion and believe that it makes a difference. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.