Housing Repairs Coordinator

2 days ago


London, Greater London, United Kingdom Vox Network Consultants Full time
Housing Repairs Coordinator

Vox Network Consultants is seeking a skilled Housing Repairs Coordinator to join our team. As a key member of our housing operations team, you will be responsible for coordinating repairs and maintenance services for our clients.

Key Responsibilities:
  • Diagnose repairs accurately and raise orders on IT systems to contractors and book appointments.
  • Provide exceptional customer service, responding to phone enquiries in a professional, polite, sensitive, efficient, and timely manner.
  • Liaise with other departments, agencies, and contractors to ensure seamless service delivery.
  • Process service requests accurately, providing advice and information to customers while adhering to policy and procedural guidelines.
Requirements:
  • Knowledge of the main issues affecting social housing.
  • Minimum of 1 year's experience in a responsive repairs environment and housing management systems.
  • Experience of dealing with all aspects of building maintenance/repairs in a busy environment.
  • Ability to process customers' repair requests methodically and accurately within tight deadlines.
Contract Details:
  • Initial 3-6 month ongoing contract with the opportunity to extend.
  • PAYE via Umbrella.
  • Monday to Friday.

Please note that candidates will be required to complete onboarding and compliance checks, including DBS and online training modules, prior to starting. For immediate consideration, please apply.



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