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Housing Repairs Coordinator

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London, Greater London, United Kingdom Brackenberry Full time

We are seeking a skilled Maintenance Coordinator to assist a Local Authority in Islington with the appointment of a Housing Repairs Coordinator on a 3-month contract, with the possibility of extension. The ideal candidate will have experience in diagnosing repairs, raising orders, and booking appointments with contractors.

Key Responsibilities:

  • To accurately diagnose repairs and raise orders on IT systems to contractors and book appointments.
  • To have experience of working in a contact centre, answering high volumes of calls to meet targets.
  • To have experience of dealing with phone enquiries in a professional, polite, sensitive, efficient, and timely manner to a high standard of customer care, using the appropriate greeting and adapting methods of communication to meet the needs of the customer.
  • To have excellent communication skills to liaise with other departments, agencies, contractors as appropriate.
  • To work proactively with team members to improve customer service delivery and to conduct outbound calls as required.

Requirements:

  • To have knowledge of the main issues affecting social housing.
  • To have ITQ2 or equivalent Information Technology skills.
  • To have experience of dealing with all aspects of building maintenance/repairs in a busy environment.

Important Notes:

  • The successful candidate must be available to work immediately or at short notice.
  • The candidate must have the right to work in the UK.
  • This role requires an enhanced DBS.