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Housing Repairs Coordinator

2 months ago


London, Greater London, United Kingdom Brackenberry Full time

We are partnering with Islington Council to fill a Housing Repairs Coordinator position on a 3-month contract, with the possibility of extension. To apply, please submit your CV for immediate consideration.

Key Responsibilities:

  • Accurately diagnose repairs and raise orders on IT systems for contractors, scheduling appointments as needed.
  • Utilize experience in contact centers to handle high volumes of calls, ensuring targets are met.
  • Provide exceptional customer service, adapting communication methods to meet individual needs and projecting a positive image of Islington Council.
  • Liaise with other departments, agencies, and contractors as necessary, leveraging excellent communication skills.
  • Collaborate with team members to enhance customer service delivery and conduct outbound calls as required.

Requirements:

  • Familiarity with key issues affecting social housing.
  • ITQ2 or equivalent IT skills.
  • Experience in building maintenance and repairs in a fast-paced environment.

Please note:

  • Candidates must be available to start immediately or at short notice.
  • Right to work in the UK is required.
  • An enhanced DBS is necessary for this role.

Disclaimer: Brackenberry Ltd acts as an Employment Business for this vacancy. We are committed to equality in the workplace and are an equal opportunities employer. Assignments can be extended by clients on a longer-term basis and may become permanent.

Important: By applying, you grant permission for us to submit your CV to this role, representing you. Your DBS must be either through us or accompanied by a subscription to the DBS updating service.

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Remote Work: No