City Manager
4 weeks ago
About the Role
We are seeking a highly skilled and experienced City Manager to join our team at Hines. As a City Manager, you will be responsible for leading our property teams in each student accommodation location, ensuring that operational, financial, and other objectives are met.
Key Responsibilities
- Provide forward-thinking leadership and direction for the property teams, ensuring that operational, financial, and other objectives are met.
- Ensure we exceed fund and asset management expectations by delivering budgets and identifying and implementing actions to maintain and improve effectiveness and service levels.
- Ensure compliance with all agreements, leases, and contracts.
- Ensure the teams remain compliant with all business-related legislation, including Health & Safety, Data Protection, and privacy.
- Responsible for developing new and existing business relationships within both the private and academic sectors.
- Overall financial responsibility for all of the sites, driving year-on-year improvement in performance.
- Fully responsible for the sales strategy alongside the marketing department, ensuring all sites are 100% full and all sales drives are completed successfully.
- Places the customer at the heart of decision-making; constantly ensuring our people and practices are aligned to the needs of the customer.
- Oversee the provision of a service that is constantly pursuing customer retention and recommendation.
- Facilitate ongoing H&S training programs for General Managers and staff across all properties to maintain high safety standards.
- Compile and analyze regional H&S performance data to identify trends and areas for improvement.
Requirements
- Friendly and approachable.
- 'Can do' attitude.
- Able to communicate effectively with people at all levels.
- Good problem-solving skills / ability to use one's initiative.
- Responsive to all queries.
- Influencing skills and a professional approach.
- Student accommodation experience.
- Customer service experience.
- Basic Garda/DBS disclosure.
- Involved in social functions.
- A desire to continually develop and coach others.
- Willing to attend relevant training days/sessions.
- Willing to seek feedback and review ways to do things better.
About Hines
Hines is a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across various property types, all designed to enhance value, connection, and inspiration. We prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits, and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone can thrive.
We are an equal opportunity employer and support workforce diversity.
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