City Manager

2 months ago


New Malden, Greater London, United Kingdom Hines Full time
About the Role

We are seeking a highly skilled and experienced City Manager to join our team at Hines. As a key member of our property operations team, you will be responsible for leading our property teams to deliver exceptional results and exceed customer expectations.

Key Responsibilities
  • Provide forward-thinking leadership and direction for the property teams, ensuring operational, financial, and other objectives are met.
  • Ensure we exceed fund and asset management expectations by delivering budgets and identifying actions to maintain and improve effectiveness and service levels.
  • Ensure compliance with all agreements, leases, and contracts.
  • Ensure the teams remain compliant with all business-related legislation, including Health & Safety, Data Protection, and privacy.
  • Develop new and existing business relationships within the private and academic sectors.
  • Oversee the provision of a service that is constantly pursuing customer retention and recommendation.
  • Facilitate ongoing H&S training programs for General Managers and staff to maintain high safety standards.
  • Compile and analyze regional H&S performance data to identify trends and areas for improvement.
Requirements
  • Friendly and approachable.
  • 'Can do' attitude.
  • Able to communicate effectively with people at all levels.
  • Good problem-solving skills / ability to use one's initiative.
  • Responsive to all queries.
  • Influencing skills and a professional approach.
  • Student accommodation experience.
  • Customer service experience.
  • Basic Garda/DBS disclosure.
  • A desire to continually develop and coach others.
  • Willing to attend relevant training days/sessions.
  • Willing to seek feedback and review ways to do things better.
About Hines

Hines is a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across various property types, all designed to enhance value, connection, and inspiration. We prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits, and generous vacation packages.

We are an equal opportunity employer and support workforce diversity.


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