Technical Support Specialist
5 days ago
About FERMAX UK Limited:
FERMAX UK Limited is a leading company in the residential communication and security industry, with a rich history of innovation and customer satisfaction. Our company is committed to providing top-notch solutions for home connectivity, security, and access control, connecting people and homes with the world.
We have a strong presence in the UK and internationally, with a network of subsidiaries, representative offices, and partners in over 70 countries.
About the Role:
The Technical Support Specialist will be responsible for providing exceptional technical assistance and support to our customers, resolving issues and ensuring customer satisfaction. The role requires a strong technical knowledge, exceptional troubleshooting abilities, and a customer-oriented mindset.
Key Responsibilities:
- Offer remote and on-site support to customers, including email, phone, and remote PC login sessions.
- Diagnose and resolve technical issues, both remotely and on-site.
- Support the sales team from a technical perspective, including site surveys, specification reviews, and quotation preparation.
- Provide excellent customer service, ensuring customer satisfaction and loyalty.
Requirements:
- 2+ years of experience in a technical support role.
- Fair knowledge of computer hardware and software.
- Strong technical background with a good understanding of electronics, IT, and security industry equipment.
- Excellent problem-solving skills, with the ability to think logically and act decisively under pressure.
- Strong communication skills, both verbal and written, with a focus on delivering clear and concise instructions to customers.
- Customer-oriented mindset, with a passion for providing exceptional customer service.
- Ability to work independently and collaboratively in a team-oriented environment.
What We Offer:
- Continuous training and personal development courses.
- Company mobile phone and laptop.
- Company card for expenses while on work trips.
We are committed to providing a dynamic and supportive work environment, where our employees can grow and develop their skills. If you are passionate about providing exceptional technical support and are looking for a challenging and rewarding role, we encourage you to apply.
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