Senior Technical Support Specialist

4 days ago

Essex, United Kingdom Euro London Appointments Full time
Job Overview

**Job Title:** Senior Technical Support Specialist - Gas Safety Expert

**Location:** Remote/Hybrid

**Salary:** £40,000 - £50,000 (Permanent)

We are seeking an experienced Senior Technical Support Specialist to join our client's team at Euro London Appointments. As a key member of our technical support team, you will provide advanced escalation support for complex technical issues related to gas safety and detection technologies.

Key Responsibilities
  • Provide expert technical support for hardware, software, and firmware-related issues.
  • Collaborate with cross-functional teams to identify, troubleshoot, and resolve technical product issues.
  • Lead technical discussions with stakeholders to understand and address concerns related to our client's products.
  • Travel to client sites for in-depth problem analysis and troubleshooting.
Requirements
  • Proven experience in technical support for hardware, software, and firmware.
  • Experience in gas detection technology is highly desirable.
  • A technical degree or diploma is preferred.
  • Fluency in an additional European language is advantageous.
  • Willingness to travel up to 10% of the time.
  • Experience with APIs is a plus.
What We Offer

As a Senior Technical Support Specialist at Euro London Appointments, you will have the opportunity to work with a dynamic team and contribute to the development of innovative gas safety solutions. If you are passionate about providing exceptional technical support and have expertise in gas safety technologies, we encourage you to apply for this exciting opportunity.

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