Technical Support Specialist

2 months ago

Essex, United Kingdom FERMAX UK Limited Full time
About FERMAX UK Limited

FERMAX UK Limited is a leading company in the residential communication and security industry, with a rich history of innovation and customer satisfaction.

We have a strong presence in the UK market, with a team of experienced professionals dedicated to delivering exceptional service to our customers.

The Role

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our customers, resolving issues and ensuring customer satisfaction.

Your key responsibilities will include:

  • Providing remote and on-site technical support to customers
  • Diagnosing and resolving technical issues
  • Commissioning systems and equipment
  • Supporting the sales team from a technical perspective
  • Carrying out site surveys and reviewing specifications

You will be working closely with our sales team to ensure that our customers receive the best possible service and support.

Requirements

To be successful in this role, you will need:

  • 2+ years of experience in a technical support role
  • Fair knowledge of computer hardware and software
  • Strong technical background with a good understanding of electronics, IT and security industry equipment
  • Excellent problem-solving skills with the ability to think logically and act decisively under pressure
  • Strong communication skills, both verbal and written
  • Customer-oriented mindset with a passion for providing exceptional customer service
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for continuous training and personal development.

You will also have access to the latest technology and equipment, and will be working in a dynamic and supportive team environment.

We are an equal opportunities employer and welcome applications from all qualified candidates.

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