Senior Technical Support Specialist

16 hours ago


Essex, United Kingdom Euro London Appointments Full time

Job Title: Senior Technical Support Specialist - Gas Safety Expert

Location: Hybrid

Salary: £40,000 - £50,000 (Permanent)

About the Role:

We are seeking an experienced Senior Technical Support Specialist to join our client's team. As a key member of the technical support team, you will provide advanced escalation support for complex technical issues and collaborate closely with the Quality and Engineering teams to identify, troubleshoot, and resolve technical product issues.

Key Responsibilities:

  • Provide advanced technical support for complex issues that go beyond first-line technical assistance.
  • Address and resolve support queries involving hardware, software, firmware, and network connectivity problems.
  • Collaborate with cross-functional teams to identify and resolve technical product issues.
  • Lead discussions with stakeholders to understand and address concerns related to our client's products.
  • Travel to client sites for in-depth problem analysis and troubleshooting.

Requirements:

  • Proven experience in technical support for hardware, software, and firmware.
  • Experience in gas detection technology is highly desirable.
  • A technical degree or diploma is preferred.
  • Fluency in an additional European language is advantageous.
  • Willingness to travel up to 10% of the time.
  • Experience with APIs is a plus.

About Us:

We are Euro London Appointments, a leading recruitment agency specializing in technical and professional placements. We are committed to providing exceptional service and support to our clients and candidates.



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