Customer Service Resolution Coordinator

1 day ago


Runcorn, Halton, United Kingdom ODIN RECRUITMENT GROUP LIMITED Full time

Are you an organized and skilled professional seeking a new challenge? Odin Recruitment is hiring an experienced Customer Service Resolution Coordinator for a permanent position based in Runcorn.

In this role, you will be responsible for effective incident management, allocating tasks to field engineers while ensuring efficient use of resources. You will also maintain customer awareness and progress of nominated incidents.

To succeed in this position, you should possess excellent PC and telephone skills, as well as strong communication skills. Experience in a similar role and organizational skills are also essential.

The company utilizes various technologies including WIFI, CCTV, Tablet, People traffic cameras, EPOS, Network Cabling, AV, and EPOS/RIFD. While experience in an IT environment is beneficial, it's not mandatory.

This role offers an estimated salary of £26,500 DOE, taking into account your level of experience. As part of the package, you'll enjoy private health care, monthly pay, and a company pension plan.



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