Community Ambassador

6 days ago

London, Greater London, United Kingdom UNTIL Full time

{"h1": "Community Associate Role at UNTIL", "p": "We are seeking a Community Associate to join our team at UNTIL, a wellness club that empowers health and wellness practitioners to unlock their potential. As a Community Associate, you will be the first point of contact for our members and their guests, providing exceptional service and ensuring a great experience with every visit to our clubs.

Key Responsibilities:

* Deliver Best-In-Class Service: welcome members and guests with genuine warmth and care, anticipating their needs and understanding their different requirements and expectations.
* Maintain High Standards: follow UNTIL club operating procedures, brand & behaviour standards, and complete daily/weekly tasks, checklists, and walk-arounds. Ensure all areas within the club are clean and presentable, coordinating with colleagues, contractors, and cleaning team to resolve issues.
* Support a Thriving Community: act as a community promoter and ambassador, fostering positive member experiences, behaviours, and interactions. Seek member feedback to improve our services and their experiences.

Requirements:

* Front of House Experience: experience in retail, hospitality, leisure, with a friendly approachable manner, good understanding of customer service, and a passion for delivering high quality service.
* The Ability to Multitask: excellent time management skills, calm when faced with day-to-day challenges of a busy reception area, and able to juggle multiple tasks at once.
* A Dependable Team Player: build positive and trusted relationships with other team members, operate with integrity, clarity, and passion.
* Great Communication Skills: build a rapport with members and their guests, display emotional intelligence, and adapt your style when required.
* A 'can-do' attitude: comfortable with being flexible and adapting when things change, a natural problem solver and doer, organised and proactive.
* A Passion for Wellbeing & Growth: a keen interest in being the best version of yourself, always looking for ways to learn and improve, to inspire people while having fun and doing the right thing.

Shift patterns: This role works on a shift basis, morning shifts are 5.45am - 1.15pm and late shifts are 1.15pm - 9.15pm. You will work two Saturdays per month. Shifts are allocated fairly across the CA team and planned a month in advance.

We are committed to ensuring equality, diversity, and equity across all of our recruitment practices and we encourage applications from individuals from underrepresented backgrounds. We believe that strength lies in differences, not similarities; we recognise the unique perspective everyone contributes to our team.

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service and supporting a thriving community, we would love to hear from you.

Please submit your application, including your CV and a cover letter, to [insert contact information].

We look forward to hearing from you"}

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