Community Ambassador

7 days ago

London, Greater London, United Kingdom UNTIL Full time £27,000
About UNTIL

UNTIL is a dynamic and innovative wellness organization dedicated to empowering health and wellness practitioners. Our mission is to provide flexible access to state-of-the-art facilities and powerful support services, enabling practitioners to unlock their potential, collaborate, and grow.

Job Summary

We are seeking a highly skilled and enthusiastic Community Associate to join our team. As the first point of contact for our members and their guests, you will play a pivotal role in ensuring a seamless and exceptional experience for all visitors to our clubs.

Key Responsibilities
  • Deliver Best-In-Class Service: Welcome members and guests with genuine warmth and care, anticipating their needs and understanding their requirements and expectations.
  • Maintain High Standards: Conscientiously follow UNTIL club operating procedures, brand & behaviour standards, and complete daily/weekly tasks, checklists, and walk-arounds to ensure all areas within the club are clean and presentable.
  • Support a Thriving Community: Act as a community promoter and ambassador, fostering positive member experiences, behaviours, and interactions, and seeking member feedback to improve our services and their experiences.
Requirements
  • Front of House Experience: Experience in retail, hospitality, or leisure, with a friendly approachable manner, good understanding of customer service, and a passion for delivering high-quality service.
  • The Ability to Multitask: Excellent time management skills, calm when faced with day-to-day challenges of a busy reception area, and able to juggle multiple tasks at once.
  • A Dependable Team Player: Build positive and trusted relationships with other team members, operate with integrity, clarity, and passion.
  • Great Communication Skills: Build a rapport with members and their guests, display emotional intelligence, and adapt your style when required.
  • A 'can-do' attitude: Comfortable with being flexible and adapting when things change, a natural problem solver and doer, organized and proactive.
  • A Passion for Wellbeing & Growth: A keen interest in being the best version of yourself, always looking for ways to learn and improve, to inspire people while having fun and doing the right thing.
Shift Patterns

This role works on a shift basis, with morning shifts from 5:45am to 1:15pm and late shifts from 1:15pm to 9:15pm. You will work two Saturdays per month, with shifts allocated fairly across the CA team and planned a month in advance.

At UNTIL, we are committed to ensuring equality, diversity, and equity across all of our recruitment practices. We encourage applications from individuals from underrepresented backgrounds and believe that strength lies in differences, not similarities.

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