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Community Ambassador

2 months ago

London, Greater London, United Kingdom UNTIL Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Community Associate. As the first point of contact for our members and their guests, you will play a crucial role in ensuring they have a great experience with every visit to our clubs.

Key Responsibilities
  • Deliver Best-In-Class Service: Welcome members and guests with genuine warmth and care, anticipating their needs and understanding their different requirements and expectations.
  • Maintain High Standards: Conscientiously follow UNTIL club operating procedures, brand & behaviour standards, and complete daily/weekly tasks, checklists, and walk-arounds to ensure all areas within the club are clean and presentable.
  • Support a Thriving Community: Act as a community promoter and ambassador, fostering positive member experiences, behaviours, and interactions, and seeking member feedback to improve our services and their experiences.
Requirements
  • Front of House Experience: Experience in retail, hospitality, or leisure, with a friendly approachable manner, good understanding of customer service, and a passion for delivering high-quality service.
  • The Ability to Multitask: Excellent time management skills, calm when faced with day-to-day challenges of a busy reception area, and able to juggle multiple tasks at once.
  • A Dependable Team Player: Build positive and trusted relationships with other team members, operate with integrity, clarity, and passion.
  • Great Communication Skills: Build a rapport with members and their guests, display emotional intelligence, and adapt your style when required.
  • A 'can-do' attitude: Comfortable with being flexible and adapting when things change, a natural problem solver and doer, organised and proactive.
  • A Passion for Wellbeing & Growth: A keen interest in being the best version of yourself, always looking for ways to learn and improve, to inspire people while having fun and doing the right thing.
Shift Patterns

This role works on a shift basis, with morning shifts from 5:45am to 1:15pm and late shifts from 1:15pm to 9:15pm. You will work two Saturdays per month.

Application Process

If you think this is the right role for you, we want to hear from you To apply, please send us a video of yourself (using your phone, nothing fancy) telling us the following:

  • Introduce yourself and tell us what made you apply for this role
  • Tell us about something new you have learned, what process you went through to learn it, and if you'd have done anything differently looking back.

Videos should be emailed to: caron.conway@until.co.uk

We are committed to ensuring equality, diversity, and equity across all of our recruitment practices and we encourage applications from individuals from underrepresented backgrounds. We believe that strength lies in differences, not similarities; we recognise the unique perspective everyone contributes to our team.