Community Ambassador

2 weeks ago

London, Greater London, United Kingdom Gymshark Full time
ROLE SUMMARY
As a Community Ambassador at Gymshark, you will play a pivotal part in bringing our brand to life in a permanent retail space. This role requires a passion for community, wellness, or fitness, as well as excellent communication skills and a natural ability to connect with people. You will be responsible for providing an incredible community experience, contributing to your store's community, values, and shared goals, and ensuring our community has an unforgettable shopping experience.

KEY RESPONSIBILITIES

  • Provide an exceptional customer experience by being a Gymshark ambassador.
  • Contribute to your store's community, values, and shared goals.
  • Ensure our community has an unforgettable shopping experience.
  • Seamlessly move between all areas of the store while delivering a consistent experience.
  • Demonstrate Gymshark products, work with customers to identify their needs, and match them with the right products.
  • Proactively approach customers, support queries, and share product knowledge.
  • Support with processing deliveries, audits, and promotions.
  • Ensure the store looks and feels ready to invite the world in.
  • Always be ready to engage customers to bring them into the Gymshark community and share the brand story.
  • Support events in-store, helping to inform and excite the community.
  • Actively meet new and current members of the Gymshark community, updating them on exciting events coming to store, creating a fun, inclusive, and diverse community.
  • Collaborate with the team to ensure training is both followed and completed.


WHAT WE'RE LOOKING FOR

  • A passion for community, wellness, or fitness.
  • Enjoy talking to people and be at ease approaching customers and talking about our products.
  • A passion for delivering an awesome customer experience.
  • A passion for retail environments and teamwork.
  • Enthusiasm and a driven attitude.
  • Clear communication skills.
  • A natural networker and connector.
  • You are comfortable with digital technology.
  • You can commit to working flexibly, which could be in-store, on weekends, or bank holidays.
  • To meet the relevant right to work requirements in the UK in place at the time of applying.


BELONGING AT GYMSHARK

Our mission is to be a place where everyone belongs. We are an equal opportunities employer, and for us, that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We are committed to finding reasonable adjustments* for candidates with specific needs or disabilities during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you'd like to request a reasonable adjustment, please email us.

OUR VALUES ARE INVALUABLE

Sharing the same values and beliefs makes us who we are. You will be the type of person that always looks to be accessible, inclusive, and humble (Be Human). You are conscious of the world we live in, caring for those around us, and are proactive to create positive change (Give a Shit). You are honest, trustworthy, and genuine (Do the Right Thing). You are ambitious, agile, and have a disruptive approach (Find the Gymshark Way). You understand that to go further, we go together (Put Family First)

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