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IT Service Desk Analyst
2 months ago
At Principality Building Society, we're committed to delivering exceptional customer service and support to our staff. As an IT Service Desk Analyst, you'll play a vital role in ensuring our employees have the technical assistance they need to perform their jobs efficiently.
Key Responsibilities:
- Provide first-line technical support to staff across the organization, resolving IT-related issues and escalating complex problems to second- or third-line teams.
- Manage calls, tickets, and emails using our call logging tool, ServiceNow, to ensure accurate reporting and investigation.
- Develop strong relationships with colleagues across departments, fostering a culture of collaboration and teamwork.
- Administer the process for setting up new users, granting access to our systems, and promoting a culture of continuous improvement.
Requirements:
- Excellent customer service skills, with a professional, confident, and helpful attitude.
- Strong technical skills, with a working knowledge of MS packages, including MS Office.
- Ability to work with a multi-disciplined team, building relationships across departments.
- Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
What We Offer:
- A hybrid working policy, with the opportunity to work from home and in our office in Cardiff.
- A comprehensive benefits package, including a competitive salary, pension scheme, and annual leave.
- Opportunities for professional development and growth, with a focus on continuous learning and improvement.
About Us:
Principality Building Society is a leading financial services organization, dedicated to providing exceptional service to our members and customers. We're passionate about creating an inclusive workplace where diversity is celebrated and colleagues feel a sense of belonging.
