Customer Experience Strategist

4 weeks ago


Darlington, Darlington, United Kingdom HC One Full time
Customer Marketing Lead

As a key member of the HC-One team, you will play a vital role in crafting compelling customer communications and feedback initiatives that enhance our reputation as the UK's kindest care home provider.

Your primary responsibilities will include developing strategic communications plans, gathering customer insights, and collaborating with stakeholders to drive business growth and improvement.

You will work closely with the marketing team to ensure all customer-facing communications align with our brand narrative and regulatory requirements.

Additionally, you will be responsible for supporting the business in listening to and learning from its customers by collecting and analyzing feedback, and developing action plans to drive improvement.

This role offers a unique opportunity to work in a hybrid or remote setting, with a focus on customer-centric marketing and communications.

Requirements:

  • At least three years' experience in marketing, communications, or customer experience
  • Proven track record of developing and implementing successful marketing campaigns
  • Strong verbal and written communication skills, with experience in crafting compelling messaging and communications
  • Good relationship-building skills and commercial acumen
  • Customer-centric approach, strategic thinking, and proactive problem-solving skills

HC-One is the UK's largest provider of professional residential, nursing, and specialist dementia care for older people, with over 280 care homes across the country. We are committed to providing the kindest possible care to our residents and their families.

We are proud of our outstanding team of compassionate, curious, creative, and courageous professionals who are passionate about delivering exceptional customer experiences.

Benefits:

  • Award-winning professional learning and development opportunities
  • 25 days annual leave
  • Access to a range of benefits and services to support your physical and psychological well-being


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