Customer Experience Liaison Specialist

1 month ago


Darlington, Darlington, United Kingdom Darlington Borough Council Full time

Job Summary

We are seeking a skilled Lifeline Response Officer to join our team at Darlington Borough Council. As a key member of our response team, you will be responsible for demonstrating, installing, and monitoring various technologies, as well as responding to emergency calls when necessary.

About the Role

The successful candidate will have excellent communication skills and be able to work effectively with clients, particularly older and more vulnerable individuals. You will also need to possess strong administrative skills, including proficiency in databases and Microsoft Office packages, and have a good understanding of GDPR.

Key Responsibilities

  • Demonstrate, install, and monitor various technologies
  • Respond to emergency calls as necessary
  • Provide excellent customer service to clients, particularly older and more vulnerable individuals
  • Manage administrative tasks, including data entry and record-keeping

What We Offer

  • A competitive salary of £26,409 - £27,711 per annum, placing it in the band £20,001 to £30,000
  • A full-time position with 37 hours per week
  • A range of benefits, including access to the Local Government Pension Scheme, flexible working arrangements, and generous leave schemes
  • The opportunity to work with a dynamic and supportive team

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work effectively with clients, particularly older and more vulnerable individuals
  • Strong administrative skills, including proficiency in databases and Microsoft Office packages
  • Good understanding of GDPR

Salary Information

The salary for this role is estimated to be around £27,500 per annum, based on national averages.



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