Customer Experience Specialist
2 days ago
Company Overview
Screwfix is a leading retailer of trade tools and hardware, dedicated to providing an exceptional customer experience. Our Retail Assistants play a vital role in delivering this promise.
Salary & Benefits
We offer a competitive salary, estimated at £18,000 - £22,000 per annum, depending on location and experience. In addition, we provide a range of benefits, including 28 days annual leave (increasing with length of service), award-winning company pension scheme, life cover, and discounts with Screwfix and B&Q.
About the Role
As a Retail Assistant, you will be at the heart of our stores, ensuring that customers receive outstanding service. Your key responsibilities will include:
- Host – welcoming customers, understanding their needs, and guiding them to the right products.
- Warehouse standards – assisting with deliveries, maintaining product stock, collecting customer orders, and upholding high standards.
- Part of the team – working collaboratively with colleagues to achieve store goals and maintain a positive work environment.
What We Look For
To succeed in this role, you will need to possess:
- A passion for delivering exceptional customer service, with a positive can-do attitude.
- The ability to work hard, learn quickly, and take pride in your work.
- Excellent communication skills, with a love for helping others.
- Flexibility, reliability, and a commitment to teamwork.
What's in It for You?
In return for your hard work and dedication, we offer:
- A supportive and inclusive work environment, where you can grow and develop your skills.
- A comprehensive training program, designed to help you excel in your role.
- Ongoing opportunities for career progression and professional development.
- A competitive salary and benefits package, reflecting your value to the business.
-
Customer Experience Strategist
4 weeks ago
Darlington, Darlington, United Kingdom HC One Full timeCustomer Marketing LeadAs a key member of the HC-One team, you will play a vital role in crafting compelling customer communications and feedback initiatives that enhance our reputation as the UK's kindest care home provider.Your primary responsibilities will include developing strategic communications plans, gathering customer insights, and collaborating...
-
Customer Experience Associate
3 weeks ago
Darlington, Darlington, United Kingdom beBee Professionals Full time £22,000 - £28,000We are seeking a skilled Customer Experience Associate to join our team at beBee Professionals. Key responsibilities include:Providing exceptional customer support and resolving issues efficiently.Collaborating with internal teams to ensure seamless customer experiences.Processing customer orders and managing account details.Maintaining accurate records of...
-
Customer Experience Advisor
2 months ago
Darlington, Darlington, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to provide exceptional service and support to our clients in Darlington, United Kingdom.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide accurate and up-to-date information about our products and...
-
Service Advisor
4 weeks ago
Darlington, Darlington, United Kingdom Lookers Full timeJob SummaryWe are seeking an experienced and dedicated Service Advisor to join our Aftersales Team at Lookers Volkswagen Darlington.Key ResponsibilitiesBooking MOTs, services and other repair work for our customersAdvising customers about warranty cover and upselling additional parts / accessories that will benefit the customerLiaising with the full...
-
Customer Experience Liaison Specialist
7 days ago
Darlington, Darlington, United Kingdom Darlington Borough Council Full timeJob SummaryWe are seeking a skilled Lifeline Response Officer to join our team at Darlington Borough Council. As a key member of our response team, you will be responsible for demonstrating, installing, and monitoring various technologies, as well as responding to emergency calls when necessary.About the RoleThe successful candidate will have excellent...
-
Luxury Customer Experience Associate
1 week ago
Darlington, Darlington, United Kingdom World Duty Free - WDF Full timeWe are looking for a talented Luxury Customer Experience Associate to join our team at World Duty Free - WDF.About the RoleDeliver exceptional customer service to every customer, ensuring a world-class experience.Maximise sales opportunities by effectively using world-class service skills and product knowledge.Demonstrate positive personal behaviours and a...
-
Vinyl Collection Specialist
4 weeks ago
Darlington, Darlington, United Kingdom PuroClean Certified Restoration Specialist of Auburn Full timeUnlock Your Music PassionAs a Vinyl Specialist Volunteer, you'll play a vital role in our shop team, making the most of our fantastic donated records. We'll provide you with all the training and support you need to develop your skills and grow your confidence.Sort, research, and value vinyl donations to help us make the most of our stock.Keep our vinyl...
-
Service Advisor
1 week ago
Darlington, Darlington, United Kingdom Lookers Full timeOverviewLookers Volkswagen DarlingtonSalary: £26,000 basic depending on experience plus bonusHours: Monday- Friday 08:00- 17:30, Saturdays on a rota basisAs a Service Advisor at Volkswagen, you will benefit from continuous training opportunities through our in-house brand development. This is a truly exciting opportunity with potential for progression...
-
Vinyl Collection Specialist
4 weeks ago
Darlington, Darlington, United Kingdom PuroClean Certified Restoration Specialist of Auburn Full timeAbout the RoleAs a Vinyl Specialist Volunteer, you will play a vital role in helping our friendly shop team make the most of our fantastic donated records. We will provide you with all the training and support you need to develop your skills as part of our team. You will also receive some lunch and travel costs.Key ResponsibilitiesSorting, researching, and...
-
Administrative Support Specialist
3 weeks ago
Darlington, Darlington, United Kingdom Hays Specialist Recruitment Limited Full timeJob Title: AdministratorJob Summary:We are seeking an experienced and detail-oriented Administrator to join our team at Hays Specialist Recruitment Limited. The successful candidate will be responsible for managing office systems, handling correspondence, and providing administrative support to various departments.Key Responsibilities:Office Management:...
-
Customer Service Specialist
2 months ago
Darlington, Darlington, United Kingdom beBee Professionals Full time £20,000 - £25,000Customer-Focused Sales AssistantWe are seeking a highly motivated and customer-oriented Sales Assistant to join our retail team in Darlington, United Kingdom. As a key member of our team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service...
-
Customer Marketing Lead
4 weeks ago
Darlington, Darlington, United Kingdom HC One Full timeAbout the RoleWe are seeking a highly skilled Customer Marketing Lead to join our team at HC-One. As a key member of our marketing team, you will play a vital role in shaping our customer journey and communications to families.Your primary responsibility will be to craft compelling communications and letters to our residents and families, gathering customer...
-
Senior Team Leader
4 weeks ago
Darlington, Darlington, United Kingdom Hays Specialist Recruitment Limited Full timeJob Summary: We are seeking a highly skilled and experienced Senior Team Leader to join our team. As a key member of our management team, you will be responsible for leading a small team of professionals, managing client relationships, and delivering high-quality results.Key Responsibilities:Lead a team of professionals to deliver client projects on time and...
-
Sales and Customer Service Representative
4 weeks ago
Darlington, Darlington, United Kingdom Yours Full timeRole OverviewYours Clothing is seeking a highly motivated and customer-focused Sales Adviser/Retail Advisor to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer service, driving sales, and promoting our brand.Key ResponsibilitiesOptimise sales and individual customer purchases by providing a...
-
Sales and Customer Service Representative
3 weeks ago
Darlington, Darlington, United Kingdom Yours Full timeSales and Customer Service RepresentativeAt Yours Clothing, we're looking for a skilled Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service, optimising sales, and operating the till.Key Responsibilities:Engage with customers to deliver a...
-
Sales and Customer Service Representative
4 weeks ago
Darlington, Darlington, United Kingdom Yours Full timeSales and Customer Service RepresentativeAt Yours Clothing, we're looking for a Sales and Customer Service Representative to join our team. As a Sales and Customer Service Representative, you will be responsible for providing exceptional customer service and sales support to our customers.Key Responsibilities:Optimise sales and individual customer...
-
Financial Controller
3 weeks ago
Darlington, Darlington, United Kingdom Hays Specialist Recruitment Limited Full timeJob Summary: We are seeking a highly skilled Financial Controller to join our team at Hays Specialist Recruitment Limited. As a crucial member of our financial structure, you will support our Finance Director and mentor the current finance team. Key responsibilities include preparing P&L and BS for complex contracts, conducting budget variance analysis, and...
-
Retail Security Specialist
2 weeks ago
Darlington, Darlington, United Kingdom Kingdom Group Full timeWe are seeking a Retail Security Specialist to join our team at Kingdom Services Group.The ideal candidate will have a valid SIA Licence and experience in a similar role, although this is not essential.As a Retail Security Specialist, you will be responsible for maintaining a safe and secure environment for customers and employees by patrolling and...
-
Service Engineer Specialist
2 weeks ago
Darlington, Darlington, United Kingdom Cummins Inc. Full timeOur Service Engineer Specialist role involves supporting the development and validation of new Cummins products through Serviceability and design review processes, including CAD analysis.This includes collaborating with customers and end-users for field investigation and data gathering, as well as developing and validating technical work instructions and...
-
Treasure Hunt Experience Ambassador
7 days ago
Darlington, Darlington, United Kingdom TK Maxx Full timeWe are looking for a highly motivated and enthusiastic Treasure Hunt Experience Ambassador to join our team at TK Maxx Darlington.About the RoleAs a Retail Associate, you will be an ambassador for our business, providing a warm and welcoming experience for our customers. You will work closely with your colleagues to create a treasure hunt experience that...