Customer Experience Manager

16 hours ago


Darlington, Darlington, United Kingdom SSP Full time
About the Role

We are seeking a seasoned Customer Experience Manager to join our team at Pumpkin Darlington Station. As part of our global food travel experts, you will have the opportunity to make a difference every day in delivering exceptional customer service and operational excellence.

Key Responsibilities
  • Supporting the General Manager in leading a high-performing team to achieve business objectives
  • Maintaining the highest standards of brand quality and safety for customers and team members
  • Fostering an inspiring team culture that drives outstanding customer service and loyalty
  • Mentoring and training colleagues to grow and excel in their roles
  • Leading by example with excellent service skills, adaptability, and resilience
Benefits
  • A competitive salary up to £30,000 per annum
  • Tax-free shopping opportunities
  • Colleague discount - up to 50% off company brands
  • Flexible working arrangements
  • A comprehensive management bonus scheme
  • Access to digital GPs and a 24/7 helpline for you and your family
  • Wellbeing support through Retail Trust and family-friendly leave policies
  • Lifelong learning opportunities through apprenticeships and development programs
  • A share incentive plan (SIP) for long-term rewards


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