Policy Development and Operations Lead

20 hours ago


London, Greater London, United Kingdom DELIVEROO Full time
Role Overview

This Policy Development and Operations Lead position requires a highly skilled individual to join our team in London. The successful candidate will be responsible for developing and implementing policies to mitigate fraud and risk.

We estimate the salary for this role to be around £65,000 - £85,000 per annum, depending on experience.

Responsibilities
  • Policymaking: Develop (new) or revise policies to address breaches of contract by Riders affecting customer experience.
  • Operational Oversight: Ensure sufficient communication and knowledge sharing on improvements to our policies and processes with rider and customer operations teams globally.
  • Stakeholder Engagement: Develop effective partnerships with product, data science, public relations, policy, and legal internal stakeholders to provide expert rider fraud and abuse knowledge.
Requirements
  • 4+ years' experience in fraud, compliance, operations, consulting, or similar.
  • Data driven and detail oriented.
  • Project management experience.
  • Experience with Looker and/or SQL is a strong plus.


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