Senior Customer Support Service Manager

3 weeks ago


East Midlands, United Kingdom Brook Street Full time

Job Description:

This role is the main user-facing position in CTSC, providing an accessible and inclusive service to users. The ideal candidate will offer clear signposting and guidance, coaching users in the use of the online platform and resolving their queries efficiently. Key responsibilities include managing and planning a team providing administrative support and excellent customer service to stakeholders, judiciary, mediators, and management.

Key Requirements:

  • Ability to motivate and support the team to deliver excellent customer service and achieve effective performance.
  • Proficient with IT and Microsoft Software packages.

Benefits:

  • Weekly pay, holiday, and pension scheme.
  • Hybrid working model.

Responsibilities:

  • Manage and plan workload of a team providing administrative support and excellent customer service.
  • Assist in delivering performance against targets.


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