Senior Customer Services Administrator

3 weeks ago


East Midlands, United Kingdom Cadent Full time

Cadent Gas Ltd is at the forefront of UK energy, driving performance and supporting net zero targets. We're making a difference through innovation and new ways of working.

We have an exciting opportunity for a Customer Centre Senior Administrator to join our East of England network on a 6-month fixed term contract basis.

As a Customer Centre Senior Administrator, you will support driving and delivering high levels of customer satisfaction across all work-types. This role would greatly suit someone who thrives on customer satisfaction and enjoys seeking out new ways of working to improve current processes.

Key Responsibilities:

  • Manage customer telephone contact for core query resolution
  • Operate office systems and equipment, process documents, and maintain accurate performance information
  • Resolve enquiries and complaints from internal and external parties, liaising with stakeholders to ensure satisfactory resolution of customer concerns
  • Support the team leader with workload co-ordination and reporting activities across the team
  • Ensure the input of accurate data into spreadsheets, databases, and other business systems
  • Take ownership of the customer relationship from initial contact through to resolution, ensuring the customer is kept updated and providing outstanding levels of service
  • Contribute to a culture of continuous improvement and service excellence by adhering to agreed standard operating procedures and suggesting improvements

Requirements:

  • Call handling and/or previous contact centre experience
  • An understanding of gas distribution activities/processes
  • Ability to build and maintain internal and external relationships
  • Computer literacy essential, basic level Microsoft package skills

Benefits:

  • Funding and support towards completing qualifications
  • Ample opportunity for progression within the business
  • Mentoring and guidance opportunities

About Cadent:

We offer a host of benefits to suit your lifestyle and support your well-being, including annual bonus, pension scheme, and flexible working options.

At Cadent, we place great importance on equity, diversity, and inclusion, and we welcome applicants from all backgrounds.

Please submit your application with an up-to-date CV, and our Talent Acquisition team will get in touch soon.



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