Fitness and Customer Service Champion

2 weeks ago


Canterbury, Kent, United Kingdom Frasers Group Full time

About Us

Frasers Group is a dynamic and ambitious company that values passion, knowledge, and service. Our people are driven to be the best and deliver exceptional experiences for our customers.

Salary: £22,000 - £28,000 per annum

Main Responsibilities:

  • To provide an outstanding experience for every member and guest in our club.
  • To support sales and retention through excellent customer service, ensuring members feel valued and supported.
  • To maintain high cleaning and hygiene standards, contributing to a safe and healthy environment.
  • To be a competent key holder, covering shifts as needed and ensuring seamless operations.
  • To stay up-to-date with membership software and participate in fitness challenges, class descriptions, and gym floor focus areas.
  • To collaborate with the Fitness Manager on Gym Floor initiatives and ensure familiarity with products and services offered.
  • To prioritize cleanliness of facilities, taking an active role in upkeep and supporting the team.
  • To drive secondary spend KPI targets and address member complaints efficiently.

Requirements:

  • A positive and outgoing personality with a strong desire to learn and develop.
  • Competence in administrative duties and ability to adapt to new systems.
  • Drive and ambition, coupled with a keen interest in fitness, administration, and customer service.
  • Flexibility to work shifts and take on additional duties to support colleagues.
  • Target-focused approach to contribute to sales and retention goals.

Benefits:

  • 20% discount across all facias.
  • Frasers bonus scheme.
  • Free Gym membership.
  • Monthly Frasers Champion award – winners receive double their salary for the month.
  • Opportunity to deliver personal training sessions.


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