Customer Service Team Lead

23 hours ago


ShorehambySea, West Sussex, United Kingdom JTX Fitness Full time
About the Role

We are seeking an experienced Customer Service Supervisor to join our team at JTX Fitness. As a key member of our customer service team, you will be responsible for managing a team of customer service advisors and providing exceptional customer service to our clients.

Key Responsibilities
  • Manage a team of customer service advisors to ensure excellent customer service delivery
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Provide training and coaching to customer service advisors to enhance their skills and knowledge
  • Monitor and analyze customer feedback to identify areas for improvement
  • Collaborate with other departments to ensure seamless customer service delivery
Requirements

To be successful in this role, you will need:

  • Proven experience in customer service management
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to lead and motivate a team
What We Offer

We offer a competitive salary and benefits package, including:

  • Annual bonus
  • 25 days holiday
  • Pension
  • Staff discounts and socials

We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply today.



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